Contact
Contact us
For payment-level questions (refunds, invoices, cancelling) self-service is usually faster. For anything about the product, come to us.
- Product & technical support
support@facenest.netHow to use it, wrong tags, model downloads failing, activation errors — only we can answer these. A screenshot and the app version help a lot. - Refunds, invoices & subscription managementCreem customer portalLog in with the email you paid with to cancel your subscription, request an invoice or view your order yourself — you can also raise a refund request directly with Creem. That side is Creem's responsibility and the portal is the fastest route.
- Privacy & data deletion requests
support@facenest.netInclude your payment email or licence key and we will delete the corresponding activation records on our side.
Response time: We aim to reply within 2 business days. If you have not heard back by then, please send another email — messages occasionally get filtered.
Check the FAQ first
Most questions already have an answer in the FAQ.
Activation problems
Activation help has a step-by-step walkthrough and error-code notes.